Steven M. Burns Jr: MBA, BSIT, CCIE #49705 Collaboration, CISSP, Security +, CCNP, CCNA Data Center/Voice/Wireless

16 Villa Valtelena• Lake Elsinore, California 92532

Steven.m.burns.jr@gmail.com • 619-453-9269

Information Technology Leader, proficient in the identification, design and implementation of robust IT solutions using cutting edge technologies tailored to solve business problems or enable new business or mission capabilities.

Core Competencies:

·   Campus Network Design	·   Voice Network Design	·   Data Center Design	·   WAN Design
·   Organizational Management	·   Configuration Management	·   Program Management	·   Business Management
·   IT Governance	·   BCP/DRP	·   Risk Management	·   Operational Security (OPSEC)
·   Cloud Design	·   WiFi Network Design	·   ISP Design	·   Systems Engineering
·   Strategy Development	·   Certification & Accreditation Preparation	·   Network Management	·   IT Finance

15 years of experience spent in positions:

·   Identifying, engineering and managing secure and reliable IT services using leading vendor products to support thousands of internal and external customers while adhering to security policies

·   Leading, managing and mentoring IT professionals within hierarchical and matrix organizations

·   Defining and creating the necessary configuration items (CI) to ensure successful migration, implementation and support of solutions

·   Developing IT risk assessments and business continuity plans (BCP) to ensure capabilities exist in the most challenging conditions

·   Improving operational and administrative processes for enhanced efficiency and reliable configuration management

·   Successfully Leading project teams through uncertain environmental and resource conditions

·   Preparing for or performing IT audits to ensure security compliance and proper system operability

·   Engaging executives to provide technical council and deliver operational and strategic briefings to influence critical business/mission decisions

Experience

Cisco Systems, Camp Pendleton San Diego, CaliforniaSeptember 2012 – Present

Network Consulting Engineer

Provide consultative services to Marine Corp Tactical Services Support Activity (MCTSSA) personnel performing design, technical support and testing for USMC programs of record (POR) and deployed marines. Provide knowledge transfer to MCTSSA personnel in order to improve customer understanding of Cisco solutions and establish Cisco NCEs as resident experts for IP solutions. Recognize and create opportunities for Cisco product growth; hardware, software and services within the USMC environment.    

Accomplishments:

•                                                                                                                                                                                                                                                                                                                 Provided detailed network analysis and corrective procedures for a tactical USMC mobile networking solution (NOTM) addressing shortfalls in original design preventing the solution from meeting operational requirements

•                                                                                                                                                                                                                                                                                                                 Co-authored IPv4 IPSEC VPN (Black Core) configuration guide providing design leadership for the USMC tactical network  

•                                                                                                                                                                                                                                                                                                                 Developed training curriculum for MCTSSA and USMC personnel improving ability of system operators and technical support personnel

•                                                                                                                                                                                                                                                                                                                 Provided Software Defined Networking (SDN) test support showcasing the ISR G2 platforms ability to provide network information to the application layer using ONEP, SAF and or SNMP.

•                                                                                                                                                                                                                                                                                                                 Implement and deliver training on VoIP and TDM voice solutions

•                                                                                                                                                                                                                                                                                                                 Implemented USMC voice topology testing Cisco SBC (CUBE) interoperability and capabilities

•                                                                                                                                                                                                                                                                                                                 Member of Cisco Pulse Action Team

•                                                                                                                                                                                                                                                                                                                 Member of Cloud and ACI Client Solutions Team (CST)

•                                                                                                                                                                                                                                                                                                                 Member of Cisco USPS Advanced Services FY15 Strategy Team  

Results:

•                                                                                                                                                                                                                                                                                                                 Number of trouble tickets created at the help desk have decreased

•                                                                                                                                                                                                                                                                                                                 Network exercises are having greater success due to better prepared marines and the availability of configuration guides

•                                                                                                                                                                                                                                                                                                                 Successful SDN testing contributed to procurement of 1500 ISR G2 routers.

•                                                                                                                                                                                                                                                                                                                 Successful voice topology testing revealed flaws in vendor documentation and also provided confirmation of CUBE capabilities freeing up funds for additional Cisco equipment purchases

•                                                                                                                                                                                                                                                                                                                 Able to influence change within the USPS AS organization empowering Cisco employees and improving Pulse survey results

•                                                                                                                                                                                                                                                                                                                 Assisted in the development of Vertical Journey Maps which are helping to streamline and accelerate solution adoption within the customer space

•                                                                                                                                                                                                                                                                                                                 As a member of the Discovery Strategy team we were able to create a prototype platform which identifies service opportunities in which Cisco is ideally positioned to seize generating new business within existing accounts as well as broaden our customer base

 

 

Science Applications International Corporation (SAIC), San Diego, CaliforniaNovember 2008 – September 2012

Platform Lead

Lead configuration management efforts for functional baselines consisting of Cisco dominant network architecture. Author various documents essential to the proper installation and use of current and proposed network solutions.  

Accomplishments:

•                                                                                                                                                                                                                                                                                                               Authored Configuration Management document to improve existing system baseline development process

•                                                                                                                                                                                                                                                                                                                 Authored several system audits to validate the operations of installed solutions

•                                                                                                                                                                                                                                                                                                                 Revised audit procedures to include new devices and improve test accuracy

•                                                                                                                                                                                                                                                                                                                 Authored implementation plans consisting of installation procedures and sequencing for multiple installations

•                                                                                                                                                                                                                                                                                                                 Authored and briefed system design explanations for customers and executive management

•                                                                                                                                                                                                                                                                                                                 Authored numerous system configuration items (CI)s (IP Address/Port  Assignments/Bill of Materials) and diagrams (device connections/System flows) to support system installations and administration

•                                                                                                                                                                                                                                                                                                                 Wrote portions of Statement of work (SOW) for contract re-compete

Results:

•                                                                                                                                                                                                                                                                                                                 Audits were authorized for use by accreditation body

•                                                                                                                                                                                                                                                                                                                 Network solutions were approved for use by executive management

•                                                                                                                                                                                                                                                                                                                 Company retained contract to provide staffing services for network solution group 

 

Senior IT Engineer

Facilitate the collaboration of a cross-functional team of three to ten IT engineers purposed to define, design, develop, capture, test, evaluate and support IT solutions consisting of Cisco (2600/2800/2900/3700/3800/3900 Series) routers and Cisco (2900/3500/3700/6500 Series) switches and Alcatel switches and Bluecoat Packetshaper (2500/3500/7500) WAN Acceleration, IBM Bladecenter T, Oracle CT900, Dell DL380 servers and HP workstations, NetApp (FAS270/FAS2020/DS14) storage arrays, and Microsoft (2003/2008/Hyper-V) and VMWare (ESX 3.5/4.0/Server) software and middleware. Act as the routing (OSPF, EIGRP, GRE, BGP, VRRP, MPLS, network Security (IOS Firewall/Stateful Inspection), VoIP Phone Implementation, switching (access and distribution layers, port security) and storage (ISCSI, CIFS, NFS) domain lead within the business unit responsible for designing fit-for-use and fit-for-purpose networking solutions within several products.

Accomplishments:

•                                                                                                                                                                                                                                                                                                               Worked with customers to identify products that meet system requirements and develop integration and configuration documentation
•                                                                                                                                                                                                                                                                                                               Develop Bill of Materials (BOM), Device Interconnect Diagrams (DID), Port Assignments Tables, etc. to support customer installations
•                                                                                                                                                                                                                                                                                                               Developed Statement of Work (SOW) to support contract proposals for current and additional projects
•                                                                                                                                                                                                                                                                                                               Engineered a multi-vendor (Cisco, VMWare, Windows 2K8, Oracle) multi-million dollar blade server IT solution designed to securely provide messaging, chat, application hosting, and fileserver services for afloat platforms
•                                                                                                                                                                                                                                                                                                               Engineered a multi-vendor (Cisco, VMWare, Windows 2K8, Crystal) small form-factor IT solution designed to securely provide messaging, chat, application hosting, and fileserver services for afloat platforms
•                                                                                                                                                                                                                                                                                                               Designed the LAN and SAN infrastructure for a multi-million dollar IT solution designed to securely provide messaging, chat, VoIP, application hosting, and fileserver services for afloat platforms
•                                                                                                                                                                                                                                                                                                               Provided networking design services In response to customer outages or modification requests
•                                                                                                                                                                                                                                                                                                               Redesigned classroom network infrastructure replacing End-of-Life (EOL) network equipment with cutting-edge products for extended service life and redesigned classroom environment to better simulate the real-world architecture and deliver accurate training
•                                                                                                                                                                                                                                                                                                               Develop and present project reports to executive management containing concise content to aid executive decisions.
•                                                                                                                                                                                                                                                                                                               Mentor junior engineers to build organizational comfort, develop a clear career roadmap and develop traits to improve individual productivity. 

Results:

•                                                                                                                                                                                                                                                                                                                 Gained certification and accreditation for SFF solution and deployed to over 15 sites

•                                                                                                                                                                                                                                                                                                                 Gained certification and accreditation for force-level solution and deployed to 3 sites

•                                                                                                                                                                                                                                                                                                                 Successfully provide the customer with revised router and switch configurations to address previous system limitations

•                                                                                                                                                                                                                                                                                                                 Developed classroom topology that allowed better inoperability between LAN solutions and duplicated the solution at remote facilities

USS Nimitz, Coronado, CaliforniaOctober 2007 – November 2008

IT Service Manager

Manage the operation of IT services for over 2500 customers, providing various cloud, messaging, data security, data retention and availability services to internal customers.  Provide tier-3 support for network (STP, VRRP, OSPF, EIGRP, IP/TCP) and Application outages.  Teach and mentor over 20 technicians as they provide IT support for two independent multi-million dollar Local Area Networks (LAN) consisting of Cisco (3600/3700 Series) routers, Cisco (2950) and Alcatel switches, IBM, Dell, Microsoft (2000/2003), and various other major vendor products.

Accomplishments:

•                                                                                                                                                                                                                                                                                                                 Optimize training curriculum to prepare technicians with necessary skills to administer and troubleshoot IT LAN services.

•                                                                                                                                                                                                                                                                                                                 Overhauled server backup process to improve data retention and disaster recovery

•                                                                                                                                                                                                                                                                                                                 Assisted in the design and execution of a critical server farm migration and topology expansion of the LANs providing access to external workspaces ensuring IT services were provided with high availability despite unstable power conditions

Results:

•                                                                                                                                                                                                                                                                                                                 Successfully managed the 24/7/365 IT services of two local area networks (LAN) ensuring 99.999% availability.

•                                                                                                                                                                                                                                                                                                                 Technicians were able complete a higher number of trouble tickets without tier 3 support

•                                                                                                                                                                                                                                                                                                                 Completed a two month migration from Windows 2000 to Windows 2003 for over 1000 devices

•                                                                                                                                                                                                                                                                                                                 Deployed several layer 3 switches to extend user access to remote areas during LAN overhaul

Naval Communications & Telecommunications Station Far East, Yokosuka, JapanDecember 2004 – October 2007

Regional IT Service Manager

Manage IT service operations for the Western Pacific fleet (Japan to Singapore), ensuring the availability of SONET ATM circuits to sites throughout the region.

Accomplishments:

•                                                                                                                                                                                                                                                                                                               Engaged a cross-geographic team to facilitate timely reporting and timely troubleshooting between sites.
•                                                                                                                                                                                                                                                                                                               Prepare and present regional status briefs reporting pertinent activities to executive team.
•                                                                                                                                                                                                                                                                                                               Manage the duties and set standards of work for over 15 local technicians executing different watch functions.
•                                                                                                                                                                                                                                                                                                               Ensure the organization’s operational and physical security policies are being enforced.

•                                                                                                                                                                                                                                                                                                                 Develop and perform annual performance reviews with junior staff to ensure they are establishing and meeting performance goals.

•                                                                                                                                                                                                                                                                                                                 Key contributor in redefining the role of Communications Watch Officer from a manager of only military personnel and military activities to the activities of all watch personnel (including civilians)

•                                                                                                                                                                                                                                                                                                                 Cross trained personnel to be proficient at all watch stations

Results:

•                                                                                                                                                                                                                                                                                                                 Promoted to rank of First Class Petty Officer ranking in Top 1% of all eligible candidates Navy wide

•                                                                                                                                                                                                                                                                                                                 Awarded the Navy and Marine Core Achievement Medal for performance as Communications Watch Officer

•                                                                                                                                                                                                                                                                                                                 Attained 99.9% circuit operation level by benchmarking and standardizing team operations

•                                                                                                                                                                                                                                                                                                                 Subordinates were promoted every promotion cycle

•                                                                                                                                                                                                                                                                                                                 Essential contributor to command being awarded the Station of the Year Award, and an ‘Excellent’ inspection ranking by the Inspector General

USS Safeguard, Sasebo, JapanJune 2004 – December 2004

Lead IT Administrator

Administer IT services for roughly 100 customers, providing various cloud, messaging, data security, data retention and availability services to internal customers via Cisco (3600 Series) routers, Cisco (2950) and Alcatel switches, IBM, Dell, Microsoft (2000), and various other major vendor products.

Accomplishments: 

•                                                                                                                                                                                                                                                                                                               Coordinate the support for internal customers and the maintenance of IT services to ensure solutions are sustainable and that service interruptions are minimized.
•                                                                                                                                                                                                                                                                                                               Acted as the subject matter expert (SME) for domain and network configuration issues, (planned and unplanned) network outages and IT architecture modifications.

•                                                                                                                                                                                                                                                                                                                 Implemented a robust PKI infrastructure enabling 2 factor authentication throughout the local area network (LAN) increasing security and providing non-repudiation

Results:

•                                                                                                                                                                                                                                                                                                                 Spearheaded the attainment of a 95% grade during the Comprehensive Communications Assessment (CCA) and Electronic Key Management System (EKMS) inspections by reviewing and improving system documentation and policies

•                                                                                                                                                                                                                                                                                                                 Awarded the Navy and Marine Core Achievement Medal for duties performed during 6 month temporary assignment

Certification & Education

Point Loma Nazarene University, San Diego, CA: MS, Business Administration (MBA): 06/2012

University of Phoenix, Phoenix, AZ: BS, Information Technology (BSIT): 06/2007

Cisco Certified Internetworking Expert (CCIE) Collaboration: 08/2015 – 08/2017

Certified Information Systems Security Professional (CISSP): 07/2007 - 2016

Cisco Certified Network Professional (CCNP): 02/2010 – 12/2016

Cisco Certified Network Associate (CCNA) Data Center: 01/2014 – 01/2017

Cisco Certified Network Associate (CCNA) Voice: 09/2013 – 09/2016

Cisco Certified Network Associate (CCNA) Wireless: 06/2014 – 06/2017

NetApp Certified Implementation Engineer (NCIE) - SAN and Virtualization: 03/2011 – 04/2013

COMPTIA Security + 2011: 06/2012 – Indefinitely

Microsoft Certified System Administrator (MCSA) 2K3 – Messaging: 06/2004 – Indefinitely

Cisco Consulting Development Program One (CDP1): 02/2014

Top Secret/SCI (TS/SCI) Security Clearance – Department of Defense (DoD): 08/2001 – 07/2019

 

Additional Information

Awards: Recipient of 3 Naval and Marine Corp Achievement Award, 3 Good Conduct Awards and a Flag Letter of Commendation.